1. Check that the required permissions are all enabled:

– Location Services (Precise)

– Motion and Fitness (Apple) / Activity Recognition (Android)

– Bluetooth

– Push Notifications (we won’t send you any marketing messages)

If one of them is disabled, resolve it by clicking on the red banner displayed at the top of your app’s dashboard.

2.  If you are just missing the odd trip and all other trips seem to be reflected in the ‘trip’ section of the GoSkippy Connect App, there is no need to do anything as we do expect to see around 95% of your driven trips.