Being involved in an accident can be stressful, whether it’s a minor bump in a car park or something more serious. In the moments afterwards, it’s not always clear what you should do next or what information you’ll need.

If you need to make a Go Skippy claim, we’re here to help make the process as straightforward as possible.

This guide explains what to do after an accident, what information you’ll need, and what happens once you’ve reported your claim.

When Should I Report a Claim?

You should report an accident or incident as soon as possible to our claims page, even if:

• The damage appears minor

• You are unsure who was at fault

• You don’t intended to make a claim straight away

• Another driver has said they won’t be claiming

Reporting an incident promptly helps us understand what happened and support you through the next steps.

What Information Do I Need Before Making a Claim?

Having the following information ready can help speed up the process:

• Your policy number.
• The date and time of the incident.
• The location of the accident.
• Details of any other vehicles involved.
• Names and contact details of any drivers, passengers or witnesses.
• Photos of the damage or accident scene, if available.
• Details of any injuries.

Don’t worry if you don’t have every detail. Simply provide as much information as you can when you contact us or fill in the form via the claims page.

How Do I Make a Claim?

Making a claim is simple.

Step 1: Gather Your Information

Before contacting us, collect any information you have about the incident, including photos, contact details and vehicle information.

Step 2: Contact Our Claims Team

Visit our claims page to report the claim or phone 0344 840 9503

Step 3: Tell Us What Happened

The claims form or a member of the team will ask questions about:

• What happened.
• When and where it happened.
• Who was involved.
• Whether anyone was injured.
• What damage was caused.

Providing accurate information helps us process your claim as efficiently as possible.

What Happens After I Report a Claim?

Once your claim has been reported:

• We review the information provided.
• We may contact you for additional details if needed.
• We assess the circumstances of the incident.
• Repairs, recovery or other next steps are arranged where appropriate.
• We keep you informed throughout the process.

Every claim is different, so timescales can vary depending on the complexity of the incident.

Common Mistakes to Avoid

To help your claim progress smoothly:

• Don’t delay reporting the incident.
• Don’t admit fault at the scene.
• Don’t forget to collect contact details and evidence where safe to do so.
• Don’t exaggerate or guess details if you’re unsure.

If you’re uncertain about any aspect of the claim, simply explain this when reporting the incident.

Frequently Asked Questions

What if the accident wasn’t my fault?

You should still report the incident to us as soon as possible. We will review the circumstances and advise on the next steps.

How long does a claim take?

The length of time varies depending on the details of the claim and whether additional investigations are required.

Can I track my claim?

If you have questions about your claim’s progress, contact the claims team who will be able to provide an update.

Do I need to report minor damage?

Yes. It’s generally best to notify your insurer of any accident or incident, even if the damage appears minor.

Need to Make a Claim?

If you need to report an accident or start a claim, visit our Claims page for the latest information and contact details.

Our team is here to help guide you through the process and get things moving as quickly as possible.