Car Insurance Claims
I’m at the scene of an incident
Please call us if:
- Your vehicle has been in an incident
- Your vehicle’s been stolen
- Someone’s been injured
0344 840 9503
I’ve broken down
Don’t worry – If you purchased breakdown cover with your policy, the RAC are on hand:
UK: 0330 159 0452
International: 00 33 472 43 52 55
Book online
My windscreen is damaged
What type of policy do you have?
or Third Party Only
Not sure what type of policy you have?
You can find out by checking your policy documents in your secure customer portal.
Login to your Portal
Existing claim
Mon – Fri
9am – 5:30pm
Sat – Sun
Make a Car Insurance claim online
Complete this quick form to let us know what happened and what you’re claiming for.
Start your claimWhat you’ll need to claim:
- Policy number
- Vehicle registrations
- Details of what happened and when
- Details of others/vehicles involved
What to do if you’ve had an accident
Remain calm
After being in an accident, your first job is simple and perhaps the most important: you need to stay calm.
Exchange details
With the other party including names, phone numbers, address, make, model, registration number, and insurance company.
Take photos
If you can, take some photos to help support your claim.
Contact us
It’s very important you contact us as soon as possible and when it is safe to do so.
So what happens next?
If you’ve submitted a form, it will be reviewed by one of their experienced claims handlers who will be in touch within the next business day to discuss your claim and advise on how it will proceed.
Can’t find what you’re looking for?
Important information
Cancellation fees explained. Please read the following information before proceeding.
The table below sets out what fees are applicable if you choose to cancel your policy with us. The fees differ depending on when you cancel your policy. For full details regarding cancellation of your policy with us, please refer to our Terms of Business.
Please note some insurers also apply cancellation fees and charges - please ensure you review your policy wording before cancelling.
Fees included if cancelled | Before policy starts | Within 14 days of policy starting | After 14 days of policy starting |
---|---|---|---|
Cancellation fee | £25.00 | £35.00 | £75.00 |
Broker fee | None | Pro-rata | No Refund |
Number of days on cover | None | Pro-rata | Pro-rata amount |
Direct debit set up fee (If DD has been collected) | None | £45.00 | £50.00 |
Full premium of any add-ons on policy exclusing RAC** | None | None (Unless a claim has been made) | No Refund** |
Before policy starts
Cancellation fee | £25.00 |
---|
Within 14 days of policy starting
Cancellation fee | £35.00 |
---|---|
Broker fee | Pro-rata amount |
Number of days on cover | Pro-rata amount |
Direct debit set up fee (If DD has been collected) | £45.00 |
Full premium of any add-ons on policy excluding RAC** | None (unless a claim has been made) |
After 14 days of policy starting
Cancellation fee | £75.00 |
---|---|
Broker fee | No Refund |
Number of days on cover | £50.00 |
Direct debit set up fee (If DD has been collected) | No Refund** |
Full premium of any add-ons on policy excluding RAC** | None (unless a claim has been made) |
**RAC breakdown cover will be manually pro-rata'd less and comission
*For XS Direct policies please refer to your policy documents