Frequently Asked Questions

Telematics is often misunderstood as just “tracking,” but it’s really about helping improve how vehicles are driven. Think of it like a fitness tracker—not just about counting your steps but showing you ways to be healthier and building good habits. We refer to this product as GoSkippy Connect (Telematics), so that’s what you’ll see in our product information’

Instead of simply following where a vehicle goes, telematics analyses how it’s being driven – things like speed, acceleration, braking, cornering, and mobile phone distraction. The goal is to provide insights in the form of feedback and coaching that help drivers be safer, more efficient, and even save money on fuel and maintenance.

This type of behaviour change can also lead to lower insurance premiums, as insurers can offer personalised pricing based on driving habits.

More importantly, it helps reduce the frequency and severity of accidents. It gives drivers the tools to make better choices and become smarter, safer, and more efficient on the road.

Yes you do. The GoSkippy Connect App is a requirement of your insurance policy. Checking the GoSkippy Connect App to review your trips regularly, keeps you in touch with your driver rating and gives you personalised feedback on how you can develop safer driving habits.

With our GoSkippy Connect policy a discount is already applied when you first buy the policy based on the assumption that together we can improve driving habits and help you drive more safely. We will also take the driving habits into consideration when your renewal is due. Your Rewards are available in your GoSkippy Connect app, good and safe drivers could also receive rewards based on earning points each week which can be banked and converted to reward eGift Card.

You can purchase a GoSkippy Connect policy either online via our GoSkippy website, by calling us, or via a comparison website.

If your smartphone has been made for the European/UK and North American continents and is one of the bigger, well-known brands, then it’s very likely to be a supported device, with the exception of Huawei devices.

For Apple and Android smartphones, the GoSkippy Connect app supports the most recent operating system alongside the last two prior versions of the operating system.

Without the GoSkippy Connect App and your phone being present in your car and connected to your wedge device, we won’t be able to identify trips.  We’ll send you reminders if you have not downloaded or re-installed the GoSkippy Connect app.  If you fail to download or re-install the GoSkippy Connect App your policy will be cancelled.

To download the GoSkippy Connect App, refer to the communications we sent when you bought your policy, or click the relevant app store link below (provide links). Once the GoSkippy Connect App is downloaded, open it up to proceed with the GoSkippy Connect App activation.

It’s easy to setup your new phone, but first disconnect the wedge device from your existing phone/app and log out before you download the GoSkippy Connect App on the new phone. Once this is done, just download the GoSkippy Connect App and log in using your original details. You’ll need to ensure all the permissions are enabled and then connect the wedge device following the instructions below when logged in:

1. Go to the ‘more’ section of the GoSkippy Connect app

2. Click ‘Settings’

3. On ‘wedge device settings’ click ‘Select’ and then it will automatically search for the device

4. Hold the wedge device’s button for 2 seconds or until the LEDs light up, the device name will appear on your screen

5. Click on the wedge device once it pops up and then you’re ready to start recording trips again

If you create an account and don’t complete the activation step before closing the GoSkippy Connect App: you will need to login, using the credentials previously created. The next screen will ask you to enter your activation code, found in your emails from us.

If you can’t find your activation email, please check your spam folder. If you still can’t find it, contact us. You can find out how to contact us here.

If your named driver does not activate the GoSkippy Connect app within the allotted time, we will start our cancellation process of your policy. You can prevent this by contacting us and requesting that the named driver is taken off your policy.

Contact us to remove or add a driver to your policy; you can find out how to contact us here.

If Rewards are available in your GoSkippy Connect app, the named driver cannot earn Reward points on their app, but can help the main policyholder to earn points by driving safely and staying in the green.

Yes, the named driver’s trips and scores will be added to the policyholder’s weekly driving score averages, although you won’t be able to see details of named drivers trips.

Yes, but this will be done automatically once the policyholder is connected to the wedge device. The named driver only needs to activate their account and enable the required permissions; the wedge device will automatically connect once this is complete.

The named driver has 7 days to activate.

Yes, since the driver is part of policyholder’s policy, they need to download the GoSkippy Connect App, activate it and turn on the required permissions – they will receive instructions on how to get set up.

Once you’ve confirmed the driver’s invitation within the GoSkippy Connect App, the driver associated with your policy will receive an email containing activation instructions – They will need to download and activate within 7 days.

As soon as you have activated your account and can see the GoSkippy Connect App’s dashboard, you need to click on the banner at the top of the screen and follow the prompts to invite the driver.

Please note that delaying the invitation will leave less time for the driver to activate their account and could lead to the cancellation of your policy.

You can only add one named driver per GoSkippy Connect policy. If you add a Named Driver to your policy when you buy it or mid-term, we will create an app account for that driver. You can then send your driver an invite through the GoSkippy Connect App once you have activated your own app. You can do this by clicking on the banner that is displayed at the top of the dashboard.

You will be redirected to a driver invitation screen where you can see the enrolled driver and their current status. Click on the ‘+’ icon and insert the requested information and confirm the invitation.

Yes, as part of the GoSkippy Connect App registration setup you will be asked to enable to the following permissions:

– Location Services (Precise)

– Motion and Fitness (Apple) / Activity Recognition (Android)

– Bluetooth

– Push Notifications (we won’t send you any marketing messages)

Once you have activated your account, the GoSkippy Connect App will take you through setup and help you enable all the right permissions for your device.

Please note that these settings/permissions are all essential to allow accurate trip recording and should remain on at all time. If any settings are turned off after set-up you will see a banner at the top of the GoSkippy Connect App screen advising you of the issue. If you click the red banner it will help you resolve the issue.

We recommend downloading the GoSkippy Connect App as soon as the wedge device arrives, but don’t pull the tab out of your wedge device until you are ready to connect. The GoSkippy Connect App will walk you through the simple steps.

The wedge device will usually be delivered within 3-7 days of your cover start date.

Important: If there is a delay in the delivery of your wedge device, or you are taking out the policy within a day or two of it going live, you will still be covered to drive but you must install it as soon as it arrives and download/pair it to the GoSkippy Connect App in order to remain covered.

Download the GoSkippy Connect App by using the links below and follow the on-screen steps.  You’ll need the activation code, which can be found in the welcome email, so make sure you have this ready. 

Once the GoSkippy Connect App is downloaded, open it up and on the first screen, you will need to enter the email address associated with your policy and create a secure password. Click on the ‘continue’ button to continue the activation process. You’ll need to type in your phone number and the activation code.

This is a uniquely generated code that you will need when you first download the GoSkippy Connect App and register. When the GoSkippy Connect App is downloaded, open it up and enter your email and create a password. Once you click on  ‘Continue’ you’ll need to enter the activation code from the welcome email we sent you and the phone number associated with your policy.

The GoSkippy Connect App is designed to only use a small amount of your phone’s battery whilst a trip is recording, but we do recommend having at least 20% battery charge for an accurate recording to take place.

However, for long trips of 3+ hours where GPS checks will impact your battery life more, it may be necessary to charge your phone.

1. Check that the required permissions are all enabled:

– Location Services (Precise)

– Motion and Fitness (Apple) / Activity Recognition (Android)

– Bluetooth

– Push Notifications (we won’t send you any marketing messages)

If one of them is disabled, resolve it by clicking on the red banner displayed at the top of your app’s dashboard.

2.  If you are just missing the odd trip and all other trips seem to be reflected in the ‘trip’ section of the GoSkippy Connect App, there is no need to do anything as we do expect to see around 95% of your driven trips.

Your data is very secure and will only be used to help in the management of your policy. Our technology provider will have access to your data to provide the GoSkippy Connect App, wedge device and driving feedback using email and SMS to you, but it will not be shared with any other third parties. The data we collect via your app helps us determine your driving score and any feedback we provide. We will use your data in your favour if, for example, another driver is trying to make a false claim about you.

We’re also very clear that we won’t:

– Release your data to the police or to any civil authorities, unless we suspect fraud or attempted fraud, or if we are instructed to do so by law or a court order

– Use your data to prejudice or refuse any claim you might make simply because you were driving above the legal speed limit at the time

– Send you any marketing emails, unless you have given us permission to do so. Please note the driver feedback email and SMS communications cannot be opted out of as this is part of your policy

Trips should appear in the GoSkippy Connect App shortly after recording, but in some instances may take a little longer. Please also note that not all trips will be recorded, we expect to see around 95%, so don’t worry if the odd one is missing. A trip may not appear in your app for the following reasons:

• Your phone wasn’t in the car for that trip (this could invalidate your policy, please always carry it when going for a drive)

• Your smartphone OS version isn’t up-to-date

• Your battery level was too low

• Your mobile data wasn’t turned on

• Your permissions are not correctly enabled – you will see a banner at the top of the GoSkippy Connect App screen if this is the case, follow the link to reenable

• Your app needs updating, visit the GoSkippy Connect App store/play store and enable auto-updates to ensure you are always on the latest version

• You may have logged into the GoSkippy Connect app on more than one device

• Your GPS wasn’t performing as expected during your trip

If you’ve checked everything and still experiencing problems, please get in touch and provide as much information as possible.

No, the GoSkippy Connect App only monitors your location when you are in your car and the wedge device tells your smartphone (via the GoSkippy Connect App) that a trip has started / ended.

No, any sort of power-save mode will reduce functionality and trip tracking via the GoSkippy Connect App, because they tend to block location services and Bluetooth.

The GoSkippy Connect App will record any trips made in the insured vehicle, focusing specifically on the date, time, location, speed, mobile-phone use, harsh braking or cornering. A driving score will be presented based on these factors, after every trip and as an average each week.

Yes, if there is insufficient data and/or no Wi-Fi during a trip, the wedge device and app will not record trips correctly. The GoSkippy Connect App only uses a very small amount of data, even the most basic data plans should be enough.

If your driving score was red this week, these videos can help you understand which areas to focus on and how to improve:

Distracted Driving

Hazard Recognition

Braking

Speeding

Cornering

If one of your passengers is using your phone which is considered to be the insured’s phone during a trip, it would still be considered a distraction to the driver and therefore counted negatively.

There are two levels of Distracted Driving considered in your trip rating.

1) Handheld calls

2) Direct screen usage.

These levels count negatively towards your score but are rated separately since the distraction level varies.

Please note that Hands-free – through headphones or a vehicle’s system will not affect your score.

You cannot use your phone if you are driving or if the vehicle is running. It is only legal if you are safely parked (this does not include waiting in traffic or stationary at traffic lights). As a driver, you can make a contactless payment in a car that is not moving (i.e. at a drive-through restaurant). Using your phone while a trip is still recording may mean you get distracted driving events within your overall trip score.

Yes, where you are in your car and someone else is driving it’s important that you make the driver aware that their driving will contribute to your driver rating. They should be on the policy as a Named Driver and also have the GoSkippy Connect App downloaded and connected.”

Once your app is connected to your wedge device, we will start giving each trip a rating and this can be found in your dashboard. A weekly update will be sent to you via email and can also be seen in the GoSkippy Connect App on the various dials, so you can look back on your progress at any point.

Night-time driving in itself will not give you a bad score. At night, if you drive poorly and have negative events (e.g.: speeding, harsh cornering and braking), your driving score will be more impacted than if it happened during the day. Getting a great score is always achievable, driving safely and avoiding negative events will get you there.

If you have a red trip or red driving week, there are likely to be aspects of your driving which are considered severe, unsafe, and may mean you’re more likely to have a collision. Note that driving events (poor driving behaviour such as speeding, distracted driving, etc.) will be scored more harshly at night than during the day, therefore it will have more of a negative impact on your score for that trip. Please check the trip section of your app to understand which behaviour caused the red score. Each trip will have the ratings of each usage (Smoothness, Speed, Distracted Driving or Usage) as well as a map highlighting your driving events. We’ll also send regular feedback and reminders to help you identify where you can improve following a red weekly score.

If you have an amber trip or amber driving week, there may be a specific driving behaviour (i.e. speeding) which is affecting one of your sub-scores and therefore your overall driver rating. Please note that driving events (poor driving behaviour such as speeding, distracted driving etc.) will be scored more harshly at night than during the day, therefore it will have more of a negative impact on your score for that trip. You can check your recent trips in the GoSkippy Connect App to view areas of improvement and understand if there is a sub-score that is frequently lower than the others.

Having a green trip or achieving a green weekly rating indicates that important driving aspects (such as speed, smoothness, distracted driving etc.) within your trips are considered to be safe. These safe driving practices reduce your chances of getting into an accident; however, please keep in mind that green scores aren’t able to predict all driving behaviours (your own and/or other vehicles) occurring while on a trip.  Keep up your awareness and the good work on making roads safer.

The Smoothness sub-score is a combination of these three different factors:

– Braking: Braking events happen for lots of reasons depending on a number of things such as time of day, weather and lighting conditions. A sudden road obstruction or drivers not giving the road their full attention when approaching traffic or junctions can cause them to brake harder, leading to a braking event. Preparing for your journey and keeping a safe speed on the road at all times will reduce the chance of having a braking event.

– Cornering: Cornering events happen when a turn in the road is approached too quickly, making the driver more likely to lose control of the vehicle and get into an accident. The sharper the bend, the slower the driver should approach it, especially if the driver isn’t familiar with the road.

– Acceleration: Acceleration events can happen when the vehicle’s speed increases quicker than is safe given the type of road or safe speed.

Each of these elements are considered ‘events’ if they occur on a trip, these events can identify specific driving behaviours that need improvement.

Please note that having a driving event during a trip doesn’t mean you will have a bad score, but it will count negatively towards your score.

The ‘Usage’ sub-score can start to go down when there is a trip longer than an hour and doesn’t include any breaks, or if many trips are made in one day.

Driving for more than an hour without breaks can cause fatigue, reduced focus and slower reactions. Long or back-to-back trips greatly increase the risk of getting into an accident as it can lead to “road hypnosis” where your brain goes on autopilot, increasing the chance of failing to spot hazards.

A driving event is triggered when you practice unsafe driving behaviour such as speeding, harsh braking, distracted driving etc. One driving event impacts the rating of one sub-score. For example, if you’re speeding, you will get a speeding event and your Speed sub-score will be impacted negatively. During a trip, if several aspects of your driving are considered unsafe, you will trigger multiple driving events per trip.

Please note that having a driving event during a trip doesn’t mean you will have a bad score, but it will count negatively towards your score.

Speeding is considered dangerous/extreme and may result in warnings or even immediate policy cancellation. Please remember that speeding is illegal, dangerous and puts yourself and others in harm’s way.

If the insured vehicle is used outside the country of origin, trips will still be recorded in most instances, although maps will vary depending on the country visited. Please view the policy terms to ensure you have the correct guidance. If you are planning to drive abroad you should fully check your policy documents before travelling to ensure you have the correct cover. You can find these in your online portal. You must also contact us to let us know if you will be driving abroad.

To view all trips captured by the GoSkippy Connect App, go to the Trips tab. Here, you’ll see an overview of each trip, including:

– Start and end time

– Duration and distance

– Trip score

For more details, open the map view. You’ll see your trip route and any driving event bubbles along the line. Tap a bubble to learn which behaviour triggered the event. Driving events reduce your score – the more events in the same sub-score category, the lower that sub-score will be.

Swipe up from the map to view the rating for each sub-score that makes up your overall score (e.g., Speed or Distracted Driving). Note: the overall score is not an average of your sub-scores.

A combination of these factors creates your driving score for a trip: Smoothness, Speed, Distracted Driving and Usage ratings. Each of these is considered to be a sub-score.

The Smoothness sub-score combines harsh braking, fast acceleration and how cautiously you approach corners. Looking ahead and trying to anticipate what’s coming is a good habit to get into. For example, slowing down and braking in advance when approaching speed bumps or traffic will help improve your smoothness score – your fuel economy will benefit too!

The Speed sub-score measures how well you respect the speed limit. Obeying the speed limit is obvious due to the legal implications. We also encourage you to practice ‘Safe Speed’. Safe Speed is about judging the road conditions. For example, is traffic heavy? Are schools nearby? Is your visibility reduced due to bad weather? All things to consider when making every day driving decisions.

There are two levels of Distracted Driving considered in your trip rating.

1) Handheld calls

2) Direct screen usage.

These levels count negatively towards your score but are rated separately since the distraction level varies. Please note that if one of your passengers is using the insured phones during a trip, it would still be considered a distraction to the driver and therefore counted negatively.

Hands-free – through headphones, or a vehicle’s system, is tolerated and will not affect your score.

The Usage sub-score measures how and when you use your car. This includes trip volume and trip duration. If lots of trips are made in one day, or long drives (over 1 hour) occur, these scenarios will likely cause fatigue in the driver and therefore create a higher risk of having an accident.

Night time driving: If you drive at night, these factors plus any event that happens at night will impact your score negatively. If you are driving poorly, the driving factors stated above will be calculated more harshly at night time. Accidents are more likely to happen when driving late at night/early morning hours, so if you do use your vehicle between 11pm and 5am, extra care will need to be taken to maintain a good score. For example, if you speed during a day trip and during a night trip, you might notice that the speed sub-score will be lower on the night trip.

If Rewards are available in your GoSkippy Connect app, points are awarded for each completed seven day week for green drivers once your app and wedge device have been setup.

If Rewards are available in your GoSkippy Connect app, you must treat your gift as if it were cash – any value on the card cannot be refunded or reissued if it is lost or stolen.

If Rewards are available in your GoSkippy Connect app, if you’re unable to use your e-gift card or haven’t received the email, please contact us.

If Rewards are available in your GoSkippy Connect app, unfortunately, once a gift card has been selected in the GoSkippy Connect App, we are unable to exchange this for a different brand.

If Rewards are available in your GoSkippy Connect app, follow the email instructions to activate the gift and then you will get the eGift card.

If Rewards are available in your GoSkippy Connect app, once an eGift has been redeemed in the GoSkippy Connect App, an email confirmation will come through within 15 minutes. Please note that you have 90 days to redeem your selected card. If you don’t redeem within the 90 days of receiving the email in your inbox, the eGift card will be void.

If Rewards are available in your GoSkippy Connect app, any rewards earned will appear in the GoSkippy Connect App and must be ‘Banked’. Banking your points adds them to your points balance. Once points are ‘Banked’ you can go to the ‘Rewards’ section of the GoSkippy Connect App to choose how to ‘Redeem’ your rewards.

If Rewards are available in your GoSkippy Connect app, if you have enough banked points for your chosen retailer, you can redeem them anytime. If your policy ends for any reason, including cancellation, you’ll lose any points you’ve not already redeemed.

No, once safe driving points have been banked in the GoSkippy Connect App, they are safe and can be redeemed on a gift card whilst you have your insurance. A red or amber driver rated week will mean you won’t earn points during that week and your policy could be at risk of cancellation.

We are working on new ways to reward safe drivers that receive a Green weekly score through a rewards program offering points for safer driving that can be exchanged for a choice of eGift cards.

If Rewards are available in your GoSkippy Connect app, you’ll receive points every week if your driver rating is in Green (above 80 score).

If Rewards are available in your GoSkippy Connect app, you should go into the GoSkippy Connect App within 7 days of these being awarded to you in order to bank them or they will be lost.

If Rewards are available in your GoSkippy Connect App you can access them by going to the app’s dashboard and swiping through the dials to see your rewards balance.

If Rewards are available in your GoSkippy Connect app, please refer to the specific gift card terms and conditions which can be found under the gift card icons. The redemption instructions will also detail which gift cards can be used in store or online.

However, you have 90 days to redeem your selected card through the email received. If you don’t redeem within the 90 days of receiving the email in your inbox, the eGift card will be void.

You would need to bank and redeem your points before your policy ends and your GoSkippy Connect app account is deactivated. If your policy ends for any reason, including cancellation or not renewing, you’ll lose any points you’ve not already redeemed.

The wedge device can be removed from your car after your policy has ended and the plastic casing, battery and electrical components can be disposed of safely.

1. Turn on your heated windscreen if you have one and leave for a few minutes to warm up

2. Gently twist the wedge device until it comes loose

3. To re-install in a new vehicle, follow the instructions above

If you have a new mobile phone, follow the steps below:

1. Uninstall the GoSkippy Connect App from your old mobile phone

2. Install the GoSkippy Connect App on your new phone

3. Once logged back in, connect your app to the wedge device. To do so, click on the ‘More’ icon, go to ‘Settings’ and pair the wedge device

Please note that you cannot have two phones connected to the GoSkippy Connect App and device at the same time.

No, your wedge device needs your mobile phone in your car to confirm that a trip has started and ended.

If your wedge device isn’t working as expected, please check everything is connected, if you’ve check everything and your app is still not registering trips, please contact us. Be aware there is a replacement charge to get a new wedge device.

Your device recognises when your car engine starts and stops and confirms that each trip has taken place so this can be displayed in the GoSkippy Connect app.

Before you install the wedge device, please ensure you have downloaded the GoSkippy Connect app, activated your account, enabled permissions and connected the GoSkippy Connect App to your wedge device.

1. Once the device connection screen appears, hold the wedge device’s button for 2 seconds or until the LEDs light up, the wedge device name will appear on your screen, select it and you should see your driving dashboard in the GoSkippy Connect App

2. Clean an area that does not obstruct your view at the top of your windscreen

3. Peel off the sticky backing from the flat side of the wedge device​

4. Stick the wedge device to the top of the windscreen, on the inside of the car, the wedge device must be mounted so it’s not in the driver’s line of sight, leave enough room to twist if removal is needed

Drive safely and keep checking the GoSkippy Connect App for your score and detailed trip feedback​.

This will likely be 3-7 days after your policy starts. You will receive the activation email when your wedge device is delivered.

Important: If there is a delay in the delivery of your wedge device, or you are taking out the policy within a day or two of it going live, you will still be covered to drive but you must install it as soon as it arrives and download/pair it to the GoSkippy Connect App in order to remain covered.

When the wedge device has been shipped, you can expect 3 emails from our chosen delivery partner regarding your wedge device’s delivery status:

• Dispatch confirmation – your wedge device is on the way.

• Delivery window email – you can expect your parcel during this timeframe

• Delivery confirmation – the wedge device has arrived to your home

To connect the GoSkippy Connect App to your wedge device follow these simple steps:

1. Download the GoSkippy Connect app using the link sent to you in the welcome email

2. Activate the GoSkippy Connect App and enable permissions as guided by the GoSkippy Connect App

3. Once the wedge device connection screen appears, hold the wedge device’s button for 2 seconds or until the LEDs light up, the wedge device name will appear on your screen, select it to confirm

4. You will then see the dashboard, as soon as you record your first trip it will appear there with a score

Visit the GoSkippy Connect App each day to check your score and see detailed trip feedback.

If in the unfortunate event that your mobile phone is lost/stolen or inaccessible you will need to phone us to log a ticket to get your old mobile phone disconnected from your GoSkippy Connect App and then once you have a replacement mobile phone you will be able to download the GoSkippy Connect app on the new device.

If your wedge device isn’t working as expected, please check everything is connected, if you’ve checked everything and your app is still not registering trips, please contact us.  Be aware there is a replacement charge to get a new wedge device.

Once you have re-installed your new Wedge Device to your vehicle you will need to pair the new wedge device. To do this you will need to open the GoSkippy Connect App and select the ‘More…’ section and then open your ‘Settings’. Within these settings you will need to unpair the old wedge device and once you have done that you can select ‘Connect Device’ and follow the next steps prompted within the GoSkippy Connect App.

Once your policy has ended your GoSkippy Connect app account will be deactivated. This could take up to 24 hours, although you and any named drivers can delete the GoSkippy Connect app and remove your wedge device from the vehicle as soon as your policy ends. You will no longer be able to access any of the driving data once the GoSkippy Connect App account will be deactivated.

If you need any driving data and you can’t access your GoSkippy Connect app please contact our customer service team here.