Home Insurance Policy Documents

Date	Claims Team	Sales & Customer Service Team
Mon 23^rd Dec	9am - 5:30pm	9am - 7pm
Christmas Eve	9am - 12:45pm	9am - 4pm
Christmas Day	CLOSED	CLOSED
Boxing Day	CLOSED	CLOSED
Fri 27^th Dec	9am - 5:30pm	9am - 7pm
Sat 28^th Dec	9am - 5:30pm	9am - 6pm
Sun 29^th Dec	9am - 5:30pm	9am - 4pm
Mon 30^th Dec	9am - 5:30pm	9am - 7pm
New Year's Eve	9am - 12:45pm	9am - 4pm
New Year's Day	CLOSED	CLOSED
Thu 2^nd - Fri 3^rd Jan	9am - 5:30pm	9am - 7pm

All policy wording can be found in the policy documents section of you secure portal. Click here for access. If you have trouble accessing you policy documents, or would like a copy in a different format, please email: talk2ushome@goskippy.com

Optional Extensions

AmTrust

Document Title	Applies From	Download
Key Cover - Key-Cover	01/10/2020

Appliance Breakdown Cover

Document Title	Applies From	Download
Appliance Breakdown Cover - Policy Wording	01/12/2021
Appliance Breakdown Cover - IPID	20/11/2020

Family Legal Expenses

Document Title	Applies From	Download
Family Legal Expenses - Policy Wording	01/12/2021
Family Legal Expenses - IPID	01/10/2018

Home Emergency Cover

Document Title	Applies From	Download
Home Emergency Cover - Policy Wording	01/12/2021
Home Emergency Cover - IPID	20/11/2020
Home Emergency Cover - IPID	01/10/2019

Key Cover

Document Title	Applies From	Download
Key Cover - IPID	01/06/2022
Key Cover - Policy Wording	01/12/2021

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Contact us via Post

GoSkippy Insurance
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ

Call us

0344 776 5395

Email us

talk2us@goskippy.com

What can I do?

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Fees included if cancelled

None

£45.00

£50.00

None

None (Unless a claim has been made)

No Refund^**

Cancellation fee	£25.00

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£35.00

Pro-rata amount

£45.00

None (unless a claim has been made)

Cancellation fee	£75.00
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£75.00

No Refund

£50.00

No Refund^**

None (unless a claim has been made)

What can I do?	Car	Van	Bike	Home
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Report a claim
Make changes like adding a driver, changing address, or upgrading cover*

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Policy Documents