Make a complaint

Home
Help Topics
Make a complaint

10/05/2023

Back to Helpful Articles Back to the top Arrow pointing up

Helpful articles

The word "insurance" highlighted in a dictionary. Illustrating, understanding insurance terms/ insurance jargon

View all articles

Skippy's Socials

Check out and follow our socials for monthly competitions and service updates

Facebook

Instagram

X (Twitter)

Spotify

Your Secure Online Portal

Access your policy 24/7 365 days a year

Portal FAQ's Login to your portal

What can I do?	Car	Van	Bike	Home
View your policy documents
Upload documents to validate your policy
Make changes like adding a driver, changing address, or upgrading cover*

What can I do?

View your policy documents

Car
Van
Bike
Home

Upload documents to validate your policy

Car
Van
Bike
Home

Make changes like adding a driver, changing address, or upgrading cover*

Car

The table below sets out what fees are applicable if you choose to cancel your policy with us. The fees differ depending on when you cancel your policy. For full details regarding cancellation of your policy with us, please refer to our Terms of Business.

Please note some insurers also apply cancellation fees and charges - please ensure you review your policy wording before cancelling.

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Before policy starts

Cancellation fee	£25.00

Within 14 days of policy starting

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

After 14 days of policy starting

Cancellation fee	£75.00
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

^**RAC breakdown cover will be manually pro-rata'd less and comission

^*For XS Direct policies please refer to your policy documents

I agree, please proceed

Helpful articles

Insurance Policy Terms – Your Jargon Busting Guide

What to Do If Your Passport is Lost or Stolen

8 Travel Destinations You Never Thought of

Is your passport valid?

Hacks to Optimise Your Annual Leave in 2025

90’s Throwback Road Trip Playlist: Nostalgic Singalong Driving Tunes