How do I access the pass once it's downloaded in the Apple/Google Wallet?

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How do I access the pass once it’s downloaded in the Apple/Google Wallet?

Insurance Pass

How do I access the pass once it’s downloaded in the Apple/Google Wallet?

06/03/2025

You can access your pass through the Wallet app on your phone. Simply tap the pass to display its front. To view more details:

Apple Wallet: tap the “i” icon located at the bottom right corner of the pass.

Google Wallet: Tap the “⋮” icon in the top right corner.

This will flip the pass, revealing additional information on the other side.

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Make changes like adding a driver, changing address, or upgrading cover*

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The table below sets out what fees are applicable if you choose to cancel your policy with us. The fees differ depending on when you cancel your policy. For full details regarding cancellation of your policy with us, please refer to our Terms of Business.

Please note some insurers also apply cancellation fees and charges - please ensure you review your policy wording before cancelling.

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Before policy starts

Cancellation fee	£25.00

Within 14 days of policy starting

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

After 14 days of policy starting

Cancellation fee	£75.00
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

^**RAC breakdown cover will be manually pro-rata'd less and comission

^*For XS Direct policies please refer to your policy documents

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