Making a car, van or bike insurance claim can feel like the hardest part is over – but you might be wondering what happens next.

Whether you’ve reported a minor bump or a more serious accident, it’s natural to want to know how the claims process works and what you can expect.

Here’s a simple guide to what happens after you’ve reported your claim to GoSkippy.

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Step 1: We Receive Your Claim

Once you’ve reported your claim, we’ll review the information you’ve provided.

This includes details such as:

• What happened.
• When and where the incident occurred.
• Who was involved.
• Any photos or supporting information you’ve shared.

If we need any additional information, a member of the claims team will get in touch.

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Step 2: We Assess Your Claim

Every claim is different, so we’ll assess the circumstances based on the information available.

Depending on the incident, we may:

• Review evidence you’ve provided.
• Contact any other parties involved.
• Request further information if needed.
• Arrange for your vehicle to be inspected.

This helps us understand exactly what happened and decide on the next steps.

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Step 3: Repairs and Next Steps

If your vehicle needs repairing, we’ll explain what happens next and any options available to you.

Depending on your claim, this may include:

• Arranging repairs.
• Organising vehicle recovery if required.
• Discussing any further steps needed to progress your claim.

We’ll keep you updated throughout the process.

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How Long Does an Insurance Claim Take?

There’s no set timeframe because every claim is different.

Some claims can be resolved relatively quickly, while others may take longer if:

• Multiple vehicles were involved.
• Liability needs to be investigated.
• Additional information is required.
• Repairs take longer than expected.

The more information you can provide when reporting your claim, the smoother the process is likely to be.

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Can I Check the Progress of My Claim?

Yes.

If you’d like an update on your claim, simply contact the claims team on 0344 840 9503.

They’ll be able to let you know where your claim is in the process and whether anything else is needed from you.

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What Can I Do to Help Speed Up My Claim?

While some parts of the process are outside your control, there are a few things you can do to help.

Try to:

• Report the incident as soon as possible.
• Provide accurate information.
• Send photos if you have them.
• Reply promptly if we ask for more details.
• Keep any documents or correspondence relating to the incident.

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Frequently Asked Questions

Will someone contact me after I report my claim?

Yes. If we need any further information or need to discuss the next steps, a member of the claims team will contact you.

Do I need to do anything while my claim is being reviewed?

Usually, no. However, if we’re waiting for additional information from you, responding promptly can help avoid delays.

What if I remember something after I’ve submitted my claim?

That’s absolutely fine. Simply contact the claims team on 0344 840 9503 and let them know any additional information.

Will I be kept updated?

Yes. We’ll keep you informed as your claim progresses and let you know if we need anything further from you.

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We’re Here to Help

Making a claim doesn’t have to be complicated.

Once you’ve reported the incident, our claims team will guide you through the next steps and keep you updated along the way.

If you need to contact us or find more information, visit our Claims page.