Trips should appear in the GoSkippy Connect App shortly after recording, but in some instances may take a little longer. Please also note that not all trips will be recorded, we expect to see around 95%, so don’t worry if the odd one is missing. A trip may not appear in your app for the following reasons:

• Your phone wasn’t in the car for that trip (this could invalidate your policy, please always carry it when going for a drive)

• Your smartphone OS version isn’t up-to-date

• Your battery level was too low

• Your mobile data wasn’t turned on

• Your permissions are not correctly enabled – you will see a banner at the top of the GoSkippy Connect App screen if this is the case, follow the link to reenable

• Your app needs updating, visit the GoSkippy Connect App store/play store and enable auto-updates to ensure you are always on the latest version

• You may have logged into the GoSkippy Connect app on more than one device

• Your GPS wasn’t performing as expected during your trip

If you’ve checked everything and still experiencing problems, please get in touch and provide as much information as possible.