When should I register on the GoSkippy Connect app and set up my wedge device?

02/02/2026

We recommend downloading the GoSkippy Connect App as soon as the wedge device arrives, but don’t pull the tab out of your wedge device until you are ready to connect. The GoSkippy Connect App will walk you through the simple steps.

The wedge device will usually be delivered within 3-7 days of your cover start date.

Important: If there is a delay in the delivery of your wedge device, or you are taking out the policy within a day or two of it going live, you will still be covered to drive but you must install it as soon as it arrives and download/pair it to the GoSkippy Connect App in order to remain covered.

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The table below sets out what fees are applicable if you choose to cancel your policy with us. The fees differ depending on when you cancel your policy. For full details regarding cancellation of your policy with us, please refer to our Terms of Business.

Please note some insurers also apply cancellation fees and charges - please ensure you review your policy wording before cancelling.

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00^‡
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Before policy starts

Cancellation fee	£25.00

Within 14 days of policy starting

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

After 14 days of policy starting

Cancellation fee	£75.00^‡
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

^‡For policies with a start date before 11/03/26 the cancellation fee is £75.00 For policies starting on or after 11/03/26, the cancellation fee is £50.00.

^**RAC breakdown cover will be manually pro-rata'd less any commission

^*For XS Direct policies please refer to your policy documents

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