With new policies, we may need to see documentation from you.
Here’s how you can get in touch.

Van

Validations

Policy validation

Sometimes we ask customers to provide evidence when taking out their policy, this is to protect customers from fraud and is an industry standard so it is important any items requested are sent to us promptly. If we ask for:

  • proof of your address or occupation, this is required within 14 days of the request
  • your driving license details or proof of no claims entitlement, this is required within 21 days of your policy start date

Failure to provide the information requested, may result in the cancellation of your policy and the charges shown in our Terms of Business will then apply.

Please note that we use insurance industry databases to verify the information you provide and will contact you should we find any discrepancies.

For assistance, please contact our Customer Services Team on 0344 840 6302.

Opening hours:
Monday – Thursday: 9am – 8pm
Friday: 9am – 7pm
Saturday: 9am – 4pm

Remember to quote your name, address, GoSkippy policy number and current vehicle registration in all communications.

Customer Services

0344 840 6302

Lines are open

Monday | 9am – 8pm
Tuesday | 9am – 8pm
Wednesday | 9am – 8pm
Thursday | 9am – 8pm
Friday | 9am – 7pm
Saturday | 9am – 4pm
Sunday | closed

Bank Holidays | 9am – 6pm

How to send your information

Email

Your scanned proof of address, proof of occupation, NCD proof, or licence details should be emailed to documents@goskippy.com

Post

Post your scanned proof of address, proof of occupation, NCD proof and licence details to:

Customer Service NCD
GoSkippy Insurance
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ

Document checklist

We need the following information from you:

  • Policy number
  • Policy renewal date
  • Vehicle registration number and year
  • UK No Claims Bonus (if applicable)
  • Number of years no claims bonus (if applicable)
  • Copy of plastic driving card (both sides) for all drivers
  • A licence check code and the last 8 digits of your driving licence number

We accept the following forms of No Claims Bonus proof:

(You may need to request this from your previous insurer in writing).

N

Motor Insurance Renewal Notice

When your insurance expires, you will receive a renewal invitation pack from your previous insurer, which includes information such as policy renewal date, policy number, registration number, NCD entitlement and claim Information.

M

Your NCD / Old Certificate

We can’t accept your Certificate of Motor Insurance from your previous insurer. Unfortunately this doesn’t have the details we need.

No NCD Document?

Either call us on: 0344 840 6302

Write to:

GoSkippy Insurance
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ

Or email the information to: documents@goskippy.com

Please include the following information in any correspondence you send us:

  • Name and address of policyholder
  • Policyholders date of birth
  • Policy number or reference number
  • Insurance Company name
  • Registration of your vehicle when you were previously insured
  • Tel No. of insurance company
  • Expiry date of Policy

Your Licence and Driving Record

How to send your driving licence and record if you hold a UK photocard licence. (This applies to ALL drivers.)
You will need to visit https://www.gov.uk/view-driving-licence to download, print or save your driving licence record, which you will then need to send to us by email or in the post. You will need your Driving Licence Number, National Insurance Number and Postcode.

On entering the site, click on the green “view now” button, enter in your information and then click view now. You should see four tabs at the top of the page. Click on the one titled Share your licence information, then click Get code. All you have to do now is click View, Print and Save your Licence.

Once you have done this, please email, fax or post this to us.

If you do not have access to the internet, then you can contact the DVLA on 0300 790 6801 to obtain a check code that you must provide to us within 24hrs to enable us to validate your driving record. Check codes are only valid for 72 hours. If we cannot access your details in this timescale, another check code will be requested. Alternatively you can obtain a copy of your driving record by writing to the DVLA enclosing a cheque or postal order for £5 made payable to “DVLA Swansea”.

We also need your plastic photocard driving licence

Both sides for all drivers on the policy.

N

Both sides of your plastic photocard driving licence

Driving Licence

If you hold a European or International Driving Licence (This applies to ALL drivers.)

Please scan your licence and email or post it to us at the above address. Plastic Card Driving Licence (Both Sides) or the Counterpart section. Your address on your licence should be the same as the one on record. Otherwise you will have to update your address on your driving licence with the DVLA.

or

N

Both sides of your plastic driving licence

Driving Licence

N

Both sides of your counterpart paper licence

Counterpart

If you hold a paper licence issued before 1998. (This applies to ALL drivers.)

Please scan your licence (both sides) and email or post it to us at the above address. Your address on your licence should be the same as the one on record. Otherwise you will have to update your address on your driving licence with the DVLA.

N

Both sides of your counterpart paper licence

Counterpart

We accept the following as proof of address or occupation

Proof of Address

Please scan your proof of address and email or post it to us at the above address.

N

Acceptable

All documents must be dated within 3 months and include:

  • Utility bills (Gas, electric and water)
  • Tenancy agreement
  • Child support agency documents
  • Inland revenue and Customs
  • Landline telephone bills
  • V5
M

Unacceptable

  • Anything over 3 months
  • Insurance documents (NCB or certificates)
  • Bank statements
  • Anything handwritten
  • Shopping bills/ vouchers
  • Mobile phone bills
  • Payslips NOT specifying job title
  • Letters from Lawyers
  • Driving Licence

Proof of Occupation

Please scan your proof of occupation and email or post it to us at the above address.

N

Acceptable

All documents must be dated within 3 months and include:

  • Letter from company on stating name & job title (must be signed and on headed paper)
    Payslip (ONLY if stating job title)
  • Tax returns if self-employed & Tax Reference number
  • Contract of employment
  • Companies House website (only if company director)
  • College/ University acceptance letters for students
M

Unacceptable

  • Payslip with NO job title
  • Anything over 3 months old
  • Business cards
  • Business leaflets/pamphlets/flyers
  • Facebook sites
  • Any document which is handwritten
  • Unsigned letter from employer
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