Renewal Rules Updates

Renewal Rules

The Financial Conduct Authority (FCA) have set new pricing rules to ensure all renewal prices are either the same or cheaper than if you were to come to us as a new customer for a like for like policy. The new rules will apply to all renewal quotes which are generated from 1st January 2022.

There are a few things you should know about this:

• At renewal, we’ll check the price you’d get as a new customer with the same motor or home cover and we’ll ensure your price matches or beats it.
• The policy must be a like-for-like policy, i.e. exactly the same risk details.
• Prices change regularly and vary from one day to the next.
• The change will affect every motor and home provider in the UK.
• It won’t affect your cover or the quality of service we offer you.
• This doesn’t mean you will always pay less than you did last year. Your renewal price could go up or down depending on things like if you’ve made any claims, any changes you’ve made to your policy and market conditions.
• You don’t need to do anything; we’ll handle it all.
• You can opt-out from auto-renewal by phone, email or Live Chat.

Please visit our Help Centre page