Date	Claims Team	Sales & Customer Service Team
Mon 23^rd Dec	9am - 5:30pm	9am - 7pm
Christmas Eve	9am - 12:45pm	9am - 4pm
Christmas Day	CLOSED	CLOSED
Boxing Day	CLOSED	CLOSED
Fri 27^th Dec	9am - 5:30pm	9am - 7pm
Sat 28^th Dec	9am - 5:30pm	9am - 6pm
Sun 29^th Dec	9am - 5:30pm	9am - 4pm
Mon 30^th Dec	9am - 5:30pm	9am - 7pm
New Year's Eve	9am - 12:45pm	9am - 4pm
New Year's Day	CLOSED	CLOSED
Thu 2^nd - Fri 3^rd Jan	9am - 5:30pm	9am - 7pm

Select a product to make a claim

Car

Van

Bike

Home

Travel

Pet

Need help fast?

What to do if you’ve had an accident

Remain calm

After being in an accident, your first job is simple and perhaps the most important: you need to stay calm.

Exchange details

With the other party including names, phone numbers, address, make, model, registration number, and insurance company.

Take photos

If you can, take some photos to help support your claim.

Contact us

It’s very important you contact us as soon as possible and when it is safe to do so.

Can’t find what you’re looking for?

Visit our Help Centre

What can I do?

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Fees included if cancelled

None

£45.00

£50.00

None

None (Unless a claim has been made)

No Refund^**

Cancellation fee	£25.00

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£35.00

Pro-rata amount

£45.00

None (unless a claim has been made)

Cancellation fee	£75.00
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£75.00

No Refund

£50.00

No Refund^**

None (unless a claim has been made)

What can I do?	Car	Van	Bike	Home
View your policy documents
Upload documents to validate your policy
Report a claim
Make changes like adding a driver, changing address, or upgrading cover*

Christmas Opening Hours

Select a product to make a claim

Car

Van

Bike

Home

Travel

Pet

Need help fast?

I’m at the scene of an incident

I’m at the scene of an incident

Please report an incident if:

I’ve broken down

I’ve broken down

UK: 0330 159 0452

International: 00 33 472 43 52 55

Book online

My windscreen is damaged

My windscreen is damaged

What type of policy do you have?

Not sure what type of policy you have?

Login to your Portal

What to do if you’ve had an accident

Remain calm

Exchange details

Take photos

Contact us

Can’t find what you’re looking for?

Your Secure Online Portal

What can I do?

View your policy documents

Upload documents to validate your policy

Report a claim

Make changes like adding a driver, changing address, or upgrading cover*

Important information

Cancellation fees explained. Please read the following information before proceeding.

Before policy starts

Within 14 days of policy starting

After 14 days of policy starting