Van Insurance Claims
I’m at the scene of an incident
Please call us if:
- Your vehicle has been in an incident
- Your vehicle’s been stolen
- Someone’s been injured
0344 840 9503
I’ve broken down
Don’t worry – If you purchased breakdown cover with your policy, the RAC are on hand:
UK: 0333 321 9818
You can still call the RAC if you don’t have any breakdown cover but you’ll most likely be charged a fee.
Book online
My windscreen is damaged
What type of policy do you have?
Not sure what type of policy you have?
You can find out by checking your policy documents in your secure customer portal.
Login to your Portal
Existing claim
0344 840 9514Mon – Fri
9am – 5:30pm
Sat – Sun
What to do if you’ve had an accident
Remain calm
After being in an accident, your first job is simple and perhaps the most important: you need to stay calm.
Exchange details
With the other party including names, phone numbers, address, make, model, registration number, and insurance company.
Take photos
If you can, take some photos to help support your claim.
Contact us
It’s very important you contact us as soon as possible and when it is safe to do so.
So what happens next?
If you’ve submitted a form, it will be reviewed by one of their experienced claims handlers who will be in touch within the next business day to discuss your claim and advise on how it will proceed.
