Car Insurance Claims
I’m at the scene of an incident
Please call us if:
- Your vehicle has been in an incident
- Your vehicle’s been stolen
- Someone’s been injured
0344 840 9503
I’ve broken down
Don’t worry – If you purchased breakdown cover with your policy, the RAC are on hand:
UK: 0333 321 9818
You can still call the RAC if you don’t have any breakdown cover but you’ll most likely be charged a fee.
My windscreen is damaged
What type of policy do you have?
Not sure what type of policy you have?
You can find out by checking your policy documents in your secure customer portal.
Login to your Portal
Mon – Sun
Mon – Fri
9am – 5:30pm
Sat – Sun
Make a Car Insurance claim online
Complete this quick form to let us know what happened and what you’re claiming for.Start your claim
What you’ll need to claim:
- Policy number
- Vehicle registrations
- Details of what happened and when
- Details of others/vehicles involved
What to do if you’ve had an accident
After being in an accident, your first job is simple and perhaps the most important: you need to stay calm.
With the other party including names, phone numbers, address, make, model, registration number, and insurance company.
If you can, take some photos to help support your claim.
It’s very important you contact us as soon as possible and when it is safe to do so.
So what happens next?
If you’ve submitted a form, it will be reviewed by one of their experienced claims handlers who will be in touch within the next business day to discuss your claim and advise on how it will proceed.