The car insurance excess is the amount you will be required to pay when you make a claim on your policy. In other words, it’s the amount you agree to contribute towards the cost of a claim, with the insurer covering the remaining amount. Usually, this is made up of two parts: compulsory and voluntary excess. If the accident is determined as not your fault, you may receive the excess back. We offer excess protection cover which you can add to your policy. You can contact us to arrange this, using our live chat or by calling us on 0344 840 6302.