When will I receive my policy documents?

Date	Claims Team	Sales & Customer Service Team
Mon 23^rd Dec	9am - 5:30pm	9am - 7pm
Christmas Eve	9am - 12:45pm	9am - 4pm
Christmas Day	CLOSED	CLOSED
Boxing Day	CLOSED	CLOSED
Fri 27^th Dec	9am - 5:30pm	9am - 7pm
Sat 28^th Dec	9am - 5:30pm	9am - 6pm
Sun 29^th Dec	9am - 5:30pm	9am - 4pm
Mon 30^th Dec	9am - 5:30pm	9am - 7pm
New Year's Eve	9am - 12:45pm	9am - 4pm
New Year's Day	CLOSED	CLOSED
Thu 2^nd - Fri 3^rd Jan	9am - 5:30pm	9am - 7pm

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When will I receive my policy documents?

26/04/2023

We now have a secure customer portal where you will be able to view and download your documents. You will receive an email in the next 24 hours showing you how to register and access your portal.

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What can I do?

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Fees included if cancelled

None

£45.00

£50.00

None

None (Unless a claim has been made)

No Refund^**

Cancellation fee	£25.00

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£35.00

Pro-rata amount

£45.00

None (unless a claim has been made)

Cancellation fee	£75.00
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£75.00

No Refund

£50.00

No Refund^**

None (unless a claim has been made)

What can I do?	Car	Van	Bike	Home
View your policy documents
Upload documents to validate your policy
Report a claim
Make changes like adding a driver, changing address, or upgrading cover*

Car
Van
Bike
Home

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Your Secure Online Portal

What can I do?

View your policy documents

Upload documents to validate your policy

Report a claim

Make changes like adding a driver, changing address, or upgrading cover*

Important information

Cancellation fees explained. Please read the following information before proceeding.

Before policy starts

Within 14 days of policy starting

After 14 days of policy starting