How much can I claim if my bag is delayed on Smart Luggage?

04/01/2023

Delayed = £50, after 30 minutes
Lost = £500, after 48 hours
The number of units (items of luggage) covered by your ‘smart luggage’ depends on the type of Travel Insurance Policy you have purchased:

• Individual Travel Insurance policy = 1 item of luggage per individual named on the policy
• Couple Travel Insurance policy = 2 items of luggage
• Family Travel Insurance Policy = 2 items of luggage
• Group Travel Insurance policy = 1 item of luggage per individual named on the policy

For full details, please see your policy details.

Back to Helpful Articles Back to the top Arrow pointing up

Helpful articles

Golden Retriever Dog Sitting Next To Owner Using Laptop

View all articles

Skippy's Socials

Check out and follow our socials for monthly competitions and service updates

Facebook

Instagram

X (Twitter)

What can I do?

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Fees included if cancelled

None

£45.00

£50.00

None

None (Unless a claim has been made)

No Refund^**

Cancellation fee	£25.00

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£35.00

Pro-rata amount

£45.00

None (unless a claim has been made)

Cancellation fee	£75.00
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£75.00

No Refund

£50.00

No Refund^**

None (unless a claim has been made)

What can I do?	Car	Van	Bike	Home
View your policy documents
Upload documents to validate your policy
Report a claim
Make changes like adding a driver, changing address, or upgrading cover*

Car
Van
Bike
Home

Car
Van
Bike
Home

Helpful articles

Quiz – Do I need pet insurance?

Alabama Rot: The Dog Illness You Need to Look Out For

Pothole Damage Claims

Easy ways to protect your garden

8 Travel Destinations You Never Thought of

10 Family-Friendly European Holidays

Skippy's Socials

Facebook

Instagram

X (Twitter)

Your Secure Online Portal

What can I do?

View your policy documents

Upload documents to validate your policy

Report a claim

Make changes like adding a driver, changing address, or upgrading cover*

Important information

Cancellation fees explained. Please read the following information before proceeding.

Before policy starts

Within 14 days of policy starting

After 14 days of policy starting