Bereavement

Christmas Opening Hours

Date	Claims Team	Sales & Customer Service Team
Mon 23^rd Dec	9am - 5:30pm	9am - 7pm
Christmas Eve	9am - 12:45pm	9am - 4pm
Christmas Day	CLOSED	CLOSED
Boxing Day	CLOSED	CLOSED
Fri 27^th Dec	9am - 5:30pm	9am - 7pm
Sat 28^th Dec	9am - 5:30pm	9am - 6pm
Sun 29^th Dec	9am - 5:30pm	9am - 4pm
Mon 30^th Dec	9am - 5:30pm	9am - 7pm
New Year's Eve	9am - 12:45pm	9am - 4pm
New Year's Day	CLOSED	CLOSED
Thu 2^nd - Fri 3^rd Jan	9am - 5:30pm	9am - 7pm

Date
23^rd Dec
Christmas Eve
Christmas Day
Boxing Day
27^th Dec
28^th Dec
29^th Dec
30^th Dec
New Year's Eve
New Year's Day
2^nd - 3^rd Jan

Claims
Team
9am - 5:30pm
9am - 12:45pm
CLOSED
CLOSED
9am - 5:30pm
9am - 5:30pm
9am - 5:30pm
9am - 5:30pm
9am - 12:45pm
CLOSED
9am - 5:30pm

Sales & Customer Service Team
9am - 7pm
9am - 4pm
CLOSED
CLOSED
9am - 7pm
9am - 6pm
9am - 4pm
9am - 7pm
9am - 4pm
CLOSED
9am - 7pm

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Bereavement

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We understand that this is a difficult time so to make this process as easy and straightforward as we can, we respectfully request that you are in possession of the account holder’s details along with a death certificate for when we get back to you by responding to you via email.

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Bike
Home

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Van
Bike
Home

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Car

Make changes like adding a driver, changing address, or upgrading cover*

Car

The table below sets out what fees are applicable if you choose to cancel your policy with us. The fees differ depending on when you cancel your policy. For full details regarding cancellation of your policy with us, please refer to our Terms of Business.

Please note some insurers also apply cancellation fees and charges - please ensure you review your policy wording before cancelling.

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Before policy starts

Cancellation fee	£25.00

Within 14 days of policy starting

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

After 14 days of policy starting

Cancellation fee	£75.00
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

^**RAC breakdown cover will be manually pro-rata'd less and comission

^*For XS Direct policies please refer to your policy documents

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