We understand that sometimes using systems on the internet can be confusing and difficult for some of our customers. Because of this consideration, we have ensured that you have ample material to understand anything you may find confusing when checking your policy with us using our online portal.
My Portal FAQ’s
Please click on any of the sections below to jump down to the most common My Portal FAQs.
My Portal is a secure online environment where you can access all your policy documents and details.
If you have recently purchased your policy and need to send us any documentation you can upload these to your Portal quickly and easily. You can also use your portal to check all the details of your policy whenever you like. Depending on the policy you have with GoSkippy you may also be able to amend your details such as vehicle or address.
You cannot renew your insurance using My Portal and will be unable to cancel your insurance without calling our customer service:
Access My Portal by clicking the button at the top right of any page on the GoSkippy website or the link sent to you via email shortly after you purchased your policy.
When you’re on the portal login screen just select “Please click here to register” under the Login button to take you to the registration page.
On the registration age you will be asked to fill out your email address and set up a password that you will use to access My Portal in the future.
Passwords must contain at least one number, at least one capital letter and must be at least 8 characters long.
You will then be asked to enter your post code.
Please make sure to use the same post code you used when you purchased your insurance so we are able to send you the correct documents for your policy.
- Log into your online portal.
- Make sure the “Your Account” tab is selected
- Select your policy and go to the bottom of the page to “Your Private Car Insurance”
- In the Upload Documents tab you will be able to see any outstanding document that we have requested from you already. They will be listed on the drop down menu, alternatively, you can select the document name from the drop down and add your own description. Click on the “Upload” button and a new window will open where you will be able to browse or drag and drop the required documents.
NOTE: If you are using a smartphone to upload your documents you will be asked to upload an image from your image library