A secure online environment where you can access all your policy documents and details.

FAQ

We understand that sometimes using systems on the internet can be confusing and difficult for some of our customers. Because of this consideration, we have ensured that you have ample material to understand anything you may find confusing when checking your policy with us using our online portal.

What is MY PORTAL?


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My Portal is a secure online environment where you can access all your policy documents and details.
If you have recently purchased your policy and need to send us any documentation you can upload these to your Portal quickly and easily. You can also use your portal to check all the details of your policy whenever you like. Depending on the policy you have with GoSkippy you may also be able to amend your details such as vehicle or address.
You cannot renew your insurance using My Portal and will be unable to cancel your insurance without calling our customer service:

How to set up MY PORTAL?


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Access My Portal by clicking the button at the top right of any page on the GoSkippy website or the link sent to you via email shortly after you purchased your policy.
When you’re on the portal login screen just select “Please click here to register” under the Login button to take you to the registration page.
On the registration age you will be asked to fill out your email address and set up a password that you will use to access My Portal in the future.
Passwords must contain at least one number, at least one capital letter and must be at least 8 characters long.
You will then be asked to enter your post code.
Please make sure to use the same post code you used when you purchased your insurance so we are able to send you the correct documents for your policy.

How do I access MY PORTAL?


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In order to access your online portal, you can simply click the “My Portal” button on the green banner that runs across the top of all the pages on the GoSkippy website.

How do I login to MY PORTAL?


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To log in Click Here and type your email and password you created when registering with My Portal.

I have forgotten/want to change my password?


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On the portal login screen just click on “forgotten password” you will be sent to the Re-register page where you will have to insert your email and new password along with the postcode linked to your policy.

How do I upload my documents?


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  1. Log into your online portal.
  2. Make sure the “Your Account” tab is selected
  3. Select your policy and go to the bottom of the page to “Your Private Car Insurance”
  4. In the Upload Documents tab you will be able to see any outstanding document that we have requested from you already. They will be listed on the drop down menu, alternatively, you can select the document name from the drop down and add your own description. Click on the “Upload” button and a new window will open where you will be able to browse or drag and drop the required documents.

 

NOTE: If you are using a smartphone to upload your documents you will be asked to upload an image from your image library

What to do if I have a problem with MY PORTAL?


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If you experience any problems with your online portal from logging in issues to upload problems you can contact us here: 0344 840 6311