Make a Travel Insurance Claim

Christmas Opening Hours

Date	Claims Team	Sales & Customer Service Team
Mon 23^rd Dec	9am - 5:30pm	9am - 7pm
Christmas Eve	9am - 12:45pm	9am - 4pm
Christmas Day	CLOSED	CLOSED
Boxing Day	CLOSED	CLOSED
Fri 27^th Dec	9am - 5:30pm	9am - 7pm
Sat 28^th Dec	9am - 5:30pm	9am - 6pm
Sun 29^th Dec	9am - 5:30pm	9am - 4pm
Mon 30^th Dec	9am - 5:30pm	9am - 7pm
New Year's Eve	9am - 12:45pm	9am - 4pm
New Year's Day	CLOSED	CLOSED
Thu 2^nd - Fri 3^rd Jan	9am - 5:30pm	9am - 7pm

Date
23^rd Dec
Christmas Eve
Christmas Day
Boxing Day
27^th Dec
28^th Dec
29^th Dec
30^th Dec
New Year's Eve
New Year's Day
2^nd - 3^rd Jan

Claims
Team
9am - 5:30pm
9am - 12:45pm
CLOSED
CLOSED
9am - 5:30pm
9am - 5:30pm
9am - 5:30pm
9am - 5:30pm
9am - 12:45pm
CLOSED
9am - 5:30pm

Sales & Customer Service Team
9am - 7pm
9am - 4pm
CLOSED
CLOSED
9am - 7pm
9am - 6pm
9am - 4pm
9am - 7pm
9am - 4pm
CLOSED
9am - 7pm

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Make a Claim
Travel Claims

If you need to make a claim on your GoSkippy travel insurance, your policy is arranged and administered by Just Travel Cover. You will find details of how to make a claim in your policy wording.

Obtaining Emergency Medical Assistance Whilst You Are Away

All of the travel insurance providers we use provided 24-hour emergency medical assistance. You will find full details of how to contact them in your travel insurance policy wording.

We recommend that you take your Travel Insurance policy wording with you when you travel, so that you have these contact details to hand if you need them, but don’t forget you can also access these online anytime via your online account.

Looking to contact us a different way?

Visit our Help Centre

Contact us via Post

GoSkippy Insurance
Lysander House
Catbrain Lane
Cribbs Causeway
Bristol BS10 7TQ

Call us

0344 7769311

Email us

Travel@goskippy.com

Your Secure Online Portal

Access your policy 24/7 365 days a year

Portal FAQ's Login to your portal

What can I do?	Car	Van	Bike	Home
View your policy documents
Upload documents to validate your policy
Report a claim
Make changes like adding a driver, changing address, or upgrading cover*

What can I do?

View your policy documents

Car
Van
Bike
Home

Upload documents to validate your policy

Car
Van
Bike
Home

Report a claim

Car

Make changes like adding a driver, changing address, or upgrading cover*

Car

The table below sets out what fees are applicable if you choose to cancel your policy with us. The fees differ depending on when you cancel your policy. For full details regarding cancellation of your policy with us, please refer to our Terms of Business.

Please note some insurers also apply cancellation fees and charges - please ensure you review your policy wording before cancelling.

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Before policy starts

Cancellation fee	£25.00

Within 14 days of policy starting

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

After 14 days of policy starting

Cancellation fee	£75.00
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

^**RAC breakdown cover will be manually pro-rata'd less and comission

^*For XS Direct policies please refer to your policy documents

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Christmas Opening Hours

Travel Insurance Claims