Existing claim
Mon – Fri
9am – 5:30pm
Sat – Sun
What to do if you’ve had an accident
Remain calm
After being in an accident, your first job is simple and perhaps the most important: you need to stay calm.
Exchange details
With the other party including names, phone numbers, address, make, model, registration number, and insurance company.
Take photos
If you can, take some photos to help support your claim.
Contact us
It’s very important you contact us as soon as possible and when it is safe to do so.
Important information
Cancellation fees explained. Please read the following information before proceeding.
The table below sets out what fees are applicable if you choose to cancel your policy with us. The fees differ depending on when you cancel your policy. For full details regarding cancellation of your policy with us, please refer to our Terms of Business.
Please note some insurers also apply cancellation fees and charges - please ensure you review your policy wording before cancelling.
Before policy starts
Cancellation fee | £25.00 |
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Within 14 days of policy starting
Cancellation fee | £35.00 |
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Broker fee | Pro-rata amount |
Number of days on cover | Pro-rata amount |
Direct debit set up fee (If DD has been collected) | £45.00 |
Full premium of any add-ons on policy excluding RAC** | None (unless a claim has been made) |
After 14 days of policy starting
Cancellation fee | £75.00 |
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Broker fee | No Refund |
Number of days on cover | £50.00 |
Direct debit set up fee (If DD has been collected) | No Refund** |
Full premium of any add-ons on policy excluding RAC** | None (unless a claim has been made) |
**RAC breakdown cover will be manually pro-rata'd less and comission
*For XS Direct policies please refer to your policy documents