Help & Support

We understand that sometimes managing your outgoings can be difficult. If you’re struggling to pay for your monthly instalments, it’s best to speak to us as soon as possible as we may have solutions that could help.

Depending on your circumstances, we may be able to help by moving your payment date, helping you to manage your remaining payments, or updating your policy to reflect your new circumstances e.g. adjusting your mileage or amending your named drivers.

You can call our team who will be happy to discuss your circumstances on:

0344 840 6302

Alternatively, you can use our live chat for instant help by selecting the ‘General enquiries’ option.

If you currently pay for your policy via Direct Debit instalments and want to manage your payment dates, you can visit the Premium Credit Limited website to do this.

If you are having any trouble with any aspects of your finances, organisations such as Citizens Advice and National Debtline can offer free, confidential advice to help with any financial concerns that you have.

In certain situations, like if you are not a fluent English speaker, you may be finding it difficult to manage or understand your policy. If this is the case, we have options available that we can put in place on your policy to make it easier for you to manage, such as contacting you via email.

You may find it easier to arrange for an authorised speaker to manage your policy for you. You can easily add an authorised speaker to your policy by clicking here.

If you are able to, you can call our team who will be happy to discuss all the options available to you on:

0344 840 6302

Alternatively, you can use our live chat for instant help by selecting the ‘General enquiries’ option.

We know that insurance can be confusing with lots of jargon, so we’ve also created a handy jargon buster guide to help you. You can find this by clicking here.

Life can throw things at you unexpectedly, and we know that sometimes this may impact your ability to manage your insurance policy. Whether you are managing a long-term health condition or a life event that has temporarily changed your circumstances, we may be able to help you navigate this.

If this is something that you are worried about, please contact us so we can discuss the ways we may be able to support you with managing your policy more easily.

You can call our team who will be happy to discuss your circumstances on:

0344 840 6302

Alternatively, you can use our live chat for instant help by selecting the ‘General enquiries’ option.

In certain situations, such as if English is not your first language, you may want to set up an authorised person who can deal with your insurance policy for you. They will be able to provide us with information and make changes on your policy on your behalf.

It will still be your responsibility to make sure all of your policy details are up to date and correct, and we will continue to send all policy documents to you.

You can add an authorised person by completing this handy form.

For data security reasons, we will only be able to add an authorised speaker on your policy if the information you have submitted is sent to us from the email address that is connected to your policy.

If you are reporting a bereavement in the family please use our contact form here to notify us.

We understand that this is a difficult time so to make this process as easy and straightforward as we can, we respectfully request that you are in possession of the account holder’s details along with a death certificate for when we get back to you by responding to you via email.

If you are acting as a Power Of Attorney for a policy holder, please upload your proof of
Power of Attorney and any accompanying documents using the form located here.