I’m not happy with your response to my complaint – what else can I do?

Uncategorised

I’m not happy with your response to my complaint – what else can I do?

26/04/2023

We won’t always agree on how to put things right so if you don’t agree with our decision, you may be eligible to refer your complaint to the Financial Ombudsman Service. More information on the Financial Ombudsman Service can be found on their website.

Back to Helpful Articles Back to the top Arrow pointing up

Helpful articles

A fake snowy background with a black slack card with a red and white santa hat

View all articles

Skippy's Socials

Check out and follow our socials for monthly competitions and service updates

Facebook

Instagram

X (Twitter)

What can I do?

Fees included if cancelled	Before policy starts	Within 14 days of policy starting	After 14 days of policy starting
Cancellation fee	£25.00	£35.00	£75.00
Broker fee	None	Pro-rata	No Refund
Number of days on cover	None	Pro-rata	Pro-rata amount
Direct debit set up fee (If DD has been collected)	None	£45.00	£50.00
Full premium of any add-ons on policy exclusing RAC^**	None	None (Unless a claim has been made)	No Refund^**

Fees included if cancelled

None

£45.00

£50.00

None

None (Unless a claim has been made)

No Refund^**

Cancellation fee	£25.00

Cancellation fee	£35.00
Broker fee	Pro-rata amount
Number of days on cover	Pro-rata amount
Direct debit set up fee (If DD has been collected)	£45.00
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£35.00

Pro-rata amount

£45.00

None (unless a claim has been made)

Cancellation fee	£75.00
Broker fee	No Refund
Number of days on cover	£50.00
Direct debit set up fee (If DD has been collected)	No Refund^**
Full premium of any add-ons on policy excluding RAC^**	None (unless a claim has been made)

£75.00

No Refund

£50.00

No Refund^**

None (unless a claim has been made)

What can I do?	Car	Van	Bike	Home
View your policy documents
Upload documents to validate your policy
Report a claim
Make changes like adding a driver, changing address, or upgrading cover*

Car
Van
Bike
Home

Car
Van
Bike
Home

Helpful articles

Top 10 Best Christmas Films of All Time

6 Snowy Winter Travel Destinations

6 Essential Tips for Winter Driving

8 European Christmas Markets to Visit This Winter

5 Tips for driving at night

4 Common Insurance Scams to Look Out For

Skippy's Socials

Facebook

Instagram

X (Twitter)

Your Secure Online Portal

What can I do?

View your policy documents

Upload documents to validate your policy

Report a claim

Make changes like adding a driver, changing address, or upgrading cover*

Important information

Cancellation fees explained. Please read the following information before proceeding.

Before policy starts

Within 14 days of policy starting

After 14 days of policy starting